Refund policy

Returns

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be:

  • in the same condition as received

  • unused

  • in its original packaging

  • with proof of purchase

To start a return, please contact us at info@calivracraft.com.
If your return is accepted, we’ll provide instructions on how and where to send your item.

Items returned without first contacting us will not be accepted.

Damaged or Wrong Items

Please check your order when it arrives.
If the item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.

Refunds are only provided for items that are faulty, damaged, or incorrect.

Refunds

Once we receive and inspect your return, we’ll notify you whether your refund is approved.

If approved, your refund will automatically be issued to your original payment method.

Please allow time for your bank or credit card provider to process the refund.